Uber Customer Service Rep Changes Woman’s Name To ‘Bitch’ After She Complains
UberEats: Where they cancel your order after making you wait an hour and a half, then change your name to “Bitch” when you complain….
The complaint ” I ordered food an hour and a half ago, called in to complain and the offshore call agent just kept saying I’m sorry to hear that you are upset the delivery service cancelled. this is unacceptable – if they were going to cancel, why not cancel anytime in the first 89 minutes? get better customer support and don’t accept orders that you can’t deliver on.”
The next day, Reardon received a reply: “Hi Bitch,” it began.
Reardon’s real name has since been restored, and an Uber representative told HuffPost that the employee involved in the incident had been fired.