email

I (f) work at a translation agency. A while ago, I made a large quotation for one of our clients. The client (m) accepted the quote and my manager (m) would handle the translation project. I emailed the client to tell him that my manager would manage the project, and that my manager would get back to him asap about the deadline and some of the client’s questions. My manager completely forgot to get back to the client, and about 1 week later I received an irritated email, addressed to me and with my manager in cc: the client hadn’t heard from me in a week, he wanted more information and stressed the fact that the project was very urgent. My manager suddenly decided to reply, apologized for his late reply, and answered the client’s questions. The client responded happily, thanking only my manager and ignoring his blunt mail to me.