Laura Cuzzuol

I am copying the email I received after experiencing and reporting bullying/sexual harassment by attending a tai chi course in London. I want to inspire as many of you as possible in taking action. In the appropriate legal way.

Dear Laura

Thank you for your reply.

We would like to take this opportunity to sincerely apologise that you felt uncomfortable in our classes. This is extremely regrettable, particularly as we strive to make Tai Chi a positive experience for all of our students, and we are sorry that your involvement was stressful rather than enjoyable.

Your email raised a number of points in relation to our anti-harassment policy. We are of course committed to providing a safe and healthy environment for our teachers and students and we thank you for your suggestions in this regard. After considering your feedback, we have decided to publish our statement on harassment as well as our complaints procedure on our website. This will be easily accessible by all students and will outline the clear process that students can follow to bring matters such as yours, to our prompt attention. In addition to this, we have dedicated an email address solely for complaints that will go directly to a person trained in the protection of students and in dealing with issues of harassment and we will ensure the privacy and confidentiality of those who use the address. We are working on this information being publicly available on our website in the coming weeks, which you will, of course, be able to access.

In your email, you also request a refund of £579, being the amount you spent for the Tai Chi/Qi Gong courses from September 2016 to September 2017. Given your negative experience, we would like, as a gesture of goodwill to refund you the full amount of £579. To this end can you please forward us your account details so we can arrange the transfer?

We hope that you recognise our attempts to rectify your negative experience and wish you all the very best for the future.